1. How do I give my likes, dislikes, and preferences?
It's easy! During checkout, you'll find a section where you can share your likes, dislikes, expectations, and color choices. This helps us personalize your scoop experience as much as possible — so don't skip it!
2. Will I receive repeat designs if I purchase more than one?
We will do our best to ensure you don't receive more than one of the same item. While we can't guarantee it 100% due to the mystery nature of our scoops, avoiding duplicates is always our goal.
3. Can you take a live video of my scoop?
Yes! However, a live video will only be recorded if the video add-on was added to your order at checkout. Make sure to include it before placing your order — it cannot be added after the fact.
4. What if I ordered the mini add-on but nothing else?
Our add-on items are designed to accompany another purchase and cannot be ordered on their own. If we receive an add-on-only order, we will refund your money in full. Please make sure to pair your add-on with a scoop or box!
5. What is a Mystery Scoop?
A Mystery Scoop is our signature surprise experience! You purchase a scoop, and we randomly select a bead color on your behalf. Each color corresponds to a different mystery prize — so you won't know what you've won until it arrives at your door. Every scoop is a chance to win something amazing!
6. What is the difference between Mystery Scoops and Curated Boxes?
Mystery Scoops are random by design — the surprise is the whole point! Curated Boxes use fixed theme categories (such as spa, kids, or journaling) for shoppers who prefer a more predictable style mix. Both are fun, but it just depends on whether you love a surprise or prefer to know the vibe ahead of time!